Fusion has pioneered a unique approach to customer contact since 1999. Clients from a broad range of industries call on us for customer care, technical support, billing inquiry, inbound sales and retention. As you investigate the leading contact centers, you will find that Fusion is clearly different in three key areas:
Customer Connections. Our focus is to build human relationships that lead to customer loyalty, repeat business and greater profitability.
Client Collaboration. Fusion is not a place to outsource your customer contact and forget about it. Our clients see us as a seamless extension of their internal operation and work continuously with their Fusion team. In return, they receive the same quantitative customer analysis other centers provide, plus a qualitative understanding of their customers that would be difficult to achieve anywhere else.
Contemporary Conversation. In a world where many people would rather type than talk, Fusion is driving a new form of contact. Our team of socially networked agents are uniquely equipped to pick up on subtle tone of voice or a nuance in a chat message -- and resolve the underlying issue with a level of empathy that translates into repeat sales and enthusiastic word-of-mouth.
Let's Talk...Tell us about your customer contact issues and then let's discuss the solutions...
Quote“The Fusion account team can be brutally honest. If we’re missing the ball with our customers, they let us know. That openness is what we value most.”
COO of a Client company