Customer Service Agent – Receives incoming phone calls and responds to customer inquiries with a high customer service focus.

Technical Support Agent – Receives incoming calls and resolves basic technical issues with a customer service focus.

Supervisor – Inbound – Responsible for effective call center operations and day-to-day management of staff in an inbound environment. Supervises and trains call center personnel. Documents and is responsible for inbound service levels, attendance, quality and other applicable statistics.

Outbound Sales Agent – Successful candidates will possess a minimum of 3 months phone sales experience within a call center environment and have the strong desire to gain commissions/bonuses above base salary through securing sales for our clients. Must have effective reading, typing and computer skills accompanied with a strong customer service focus.

Supervisor – Outbound – This person will be responsible for all operational objectives for their group including, but not limited to, hiring, motivating, coaching, training employees and providing the necessary incentives required for successful phone sales. Must have effective employee relations skills and be knowledgeable about outbound call center operations. Successful candidates will possess a minimum of 1 year supervisory call center experience and possess effective communication skills, time management and organizational skills and the ability to motivate employees effectively.

Trainer/Supervisor – We are seeking an energetic, dynamic individual with prior sales and customer service training experience. This person will be responsible for training all new hires on a variety of client products and services as well as effective sales techniques and rebuttals. Candidates will possess a minimum of 1 year training and supervisory experience, preferably within a call center and also be able to develop effective curricula for new clients and assist existing clients with revising current curricula for continued success. When not training, this person will assist the supervisory team whenever possible with supervisory duties.